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Good morning, we have received the following email several times "
You had a high rate of items not matching the description in the month of"
We don’t understand why, given that returns are practically nonexistent, only one throughout the entire period of activity, and we have only one negative feedback.
Is it possible to explain this?
Thank you
Best regards
1 comment
sika700
Mentore2 years agoGood morning,
if you don’t exceed the average percentage that eBay recommends, even if you have just one report, that is more than enough if you have few transactions per year.
If you want clarification, contact support:
https://www.ebay.it/help/account/contacting-ebay-customer-service/contatta-ebay?id=4379&st=3&pos=1&query=Contatta%20eBay&intent=contatta&lucenceai=lucenceai&docId=HELP1326
Kind regards.