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I won an item at auction, but the seller doesn't want to ship it
Hello,
Yesterday I won an item up for auction and shortly after making the payment and providing the shipping address, the seller tells me that the auction did not reach the price he had hoped for and that he does not want to sell at that price, he asked me for 300 euros more (I had offered 1500 euros) I said that for 300 euros more I would not have bought it and he then asked me to cancel the bid, I did not do that.
How should I behave in this case? Am I entitled to receive the item after winning it?
Thanks
1 comment
marioelegio
Mentore3 years agoThe seller will cancel the sale and refund you. This will result in a warning for them (that’s why they asked you to request the cancellation).
also report the seller’s improper behavior to ebay, there’s nothing else you can do.
https://www.ebay.it/help/buying/resolving-issues-sellers/segnala-un-problema-con-un-venditore?id=4022
If the seller doesn’t ship but doesn’t cancel or refund either, when the delivery deadline expires, ask ebay for help: https://www.ebay.it/help/buying/returns-refunds/ottieni-aiuto-per-un-oggetto-che-non-arrivato?id=4042
bye
mario