mini battery-powered saw no longer works

Question

last year I bought ( from an Italian seller with thousands of positive feedbacks ) a mini battery-powered saw , used a few times, it no longer works , I contacted the seller but he didn't reply to me , any advice ? should I contact support directly ? the item is made in China

marioelegio · Accepted Answer

It’s unlikely that the Chinese manufacturer will take on the warranty that is the responsibility of the EU professional seller.

If they don’t respond, you can send them a formal notice letter (you can find lots of examples on consumer association websites and also on Google), or you can also file a complaint with AGCM.

Who to contact
The Antitrust Authority has a toll-free number (800166661) available Monday to Friday, from 10 a.m. to 2 p.m., for clarification requests. For reports to the Authority, you need to fill out the form available in the ‘Consumer’ section of the www.agcm.it website, and send it directly online in electronic format, or by fax to 0685821256, or by post to: Autorità Garante della Concorrenza e del Mercato - Piazza Verdi, 6/a - 00198 Rome.

hi

mario