Monitor with dead pixel after shipment to customer | Questions and answers among users

gigiob-gxepthhm7n · 2024-09-26T09:20:45.452000Z

I'm writing to understand how to proceed, if something similar has happened to anyone. I just sold a 28-inch 4k monitor that I bought new a year and a half ago, always kept in excellent condition, no dead pixels, no defects. It arrives to the customer and they tell me there's a dead pixel in the center of the screen, which I repeat was definitely not there until the day it was shipped. The only possible explanation is damage caused by shipping. Is it possible to turn to someone to check whether I can get a refund or something like that? Because on top of the damage from having to return the item, there's also the insult that the item is now damaged.

Discussions

Monitor with dead pixel after shipment to customer | Questions and answers among users | eBay Italy