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I wasn’t supposed to pay any duty.
From the tracking code, it showed that I had to pay customs duties. I did everything to pay them, but unfortunately I wasn't able to and the package was sent back before I managed to pay the amount I had been asked for. I am filing a complaint and appeal because I wanted to demonstrate my good faith; I tried in every way to pay these duties, both by email to the postal service and by trying to speak with the seller (who never replied to or helped me). Ebay doesn't side with me, the seller doesn't respond and won't refund the cost of the item, possibly deducting the shipping cost. In the end, very disappointed with the outcome, I contact ebay again. Ebay replies that there is nothing to be done and that if customs duties are not paid, you lose Ebay protection. This means that if an item cost 1000 euros excluding shipping costs and the seller does not refund you, you lose all the money plus the shipping costs and the seller gets back the item (normally the item is sent back as in my case). I check more carefully with the postal service and discover that for the small amount I paid, I should not have had to pay any duty. I write to Ebay about what happened twice within a week asking for a kind response, but Ebay no longer replies to my follow-ups. So I lost Ebay protection because I didn't pay the duties, but those duties were not actually owed by me.
marioelegio
Mentore2 years agoIt's not just the tariffs. If the tracking showed that the customs duties had been paid, there was almost certainly something else.
Anyway, it's a problem between you and the postal service, since responsibility for customs clearance is exclusively the buyer's.
bye
mario
paolobruno
OP2 years agoWhat I meant was that the amount I paid was not high enough to have to pay duties, customs charges, etc..., so the package should have arrived without having to pay anything. I also sent Ebay the current regulations with the link to the government site where it is explicitly written that I should not have had to pay anything at customs for the amount I paid. So customs should not have asked me for anything if the correct amount had been declared or if the seller had attached something to the package showing the amount I paid or the actual value of the goods. I am not a seller and I do not write any "shipping form" or shipping slip. And if this had been written incorrectly and they had wanted to charge me additional costs, would that have been my responsibility? Either I pay customs, even having to pay an amount that does not include these charges, or I lose the money for the package that goes back to the seller's benefit. Is that the policy?
marioelegio
Mentore2 years agoEU policy since May 2021:
There are no exemptions for goods coming from countries outside the EU.
All goods are subject to customs.
Under 150 euros, VAT is paid.
Over 150 euros, duties are paid and then, on the total, VAT.
Carriers may apply fees for customs transit assistance operations (even if VAT has already been paid).
If there are problems at customs, maybe due to errors in the seller's declarations, VAT may be requested a second time. In these cases, it still has to be paid. If you have already paid the VAT to eBay, the receipt for the amount requested by the carrier is enough to ask for a refund of the amount paid to eBay.
In case of a return, eBay guarantees a refund of what was paid to them. They can do nothing about what was paid to the carrier.
hi
mario
paolobruno
OP2 years agoBut I shipped from China to Brazil and not to Europe. In Brazil I shouldn’t have had to pay anything under 50 dollars. They’re starting to charge from 20% and up (depending on the amount paid) on all goods starting from August 1, 2024; the request for payment of fees and/or duties arrived before this date and therefore I shouldn’t have had to pay anything.
marioelegio
Mentore2 years agohi
mario
paolobruno
OP2 years agoExcuse me, but I purchased on Ebay.it.