I wasn’t supposed to pay any duty. | Questions and answers among users

paolobruno · 2024-10-01T00:21:35.093000Z

From the tracking code, it showed that I had to pay customs duties. I did everything to pay them, but unfortunately I wasn't able to and the package was sent back before I managed to pay the amount I had been asked for. I am filing a complaint and appeal because I wanted to demonstrate my good faith; I tried in every way to pay these duties, both by email to the postal service and by trying to speak with the seller (who never replied to or helped me). Ebay doesn't side with me, the seller doesn't respond and won't refund the cost of the item, possibly deducting the shipping cost. In the end, very disappointed with the outcome, I contact ebay again. Ebay replies that there is nothing to be done and that if customs duties are not paid, you lose Ebay protection. This means that if an item cost 1000 euros excluding shipping costs and the seller does not refund you, you lose all the money plus the shipping costs and the seller gets back the item (normally the item is sent back as in my case). I check more carefully with the postal service and discover that for the small amount I paid, I should not have had to pay any duty. I write to Ebay about what happened twice within a week asking for a kind response, but Ebay no longer replies to my follow-ups. So I lost Ebay protection because I didn't pay the duties, but those duties were not actually owed by me.

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I wasn’t supposed to pay any duty. | Questions and answers among users | eBay Italy