I did not receive an item with double tracking | Questions and answers among users

valesple · 2025-07-16T16:25:46.817000Z

Good morning,on June 4 I purchased a Pioneer DJ XDJ-RX3 console, using PayPal as the payment method.A first tracking code is entered, which on June 6 is updated to “delivered.” I immediately write to the seller a message in which I point out that I have not received the item; he apologizes, saying that he entered an incorrect code intended for another buyer and providing a new tracking number. He also points out, however, that eBay does not allow him to cancel the old tracking, so there are two tracking numbers for my console. This seems fishy to me and I contact eBay customer support twice, who reassure me by telling me that I had to wait until the final delivery deadline (expected by July 15) and contact them again. To date the console has not arrived, but when clicking the options to report “item not received” it tells me that my purchase is not covered by the eBay customer guarantee, while support had assured me that it is. How should I handle this? Have I been scammed? I’m anxious because I’m afraid I’ve lost both money and the console.

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I did not receive an item with double tracking | Questions and answers among users | eBay Italy