I haven't received an item because it was stolen by the carrier

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I did not receive an item purchased on April 21 because the carrier suffered a theft and has initiated liquidation to the seller. The seller will not refund me. What can I do?

valtrev-0

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Posted 1 year ago·Last reply 1 year ago

3 comments

marioelegio

Mentore1 year ago

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Avevi chiesto il rimborso tramite ebay nei tempi corretti?

https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/ottieni-aiuto-per-un-oggetto-che-non-arrivato?id=4042&st=3&pos=2&query=Ottieni%20aiuto%20per%20un%20oggetto%20che%20non%20%C3%A8%20arrivato&intent=non&lucenceai=lucenceai&docId=HELP1135

ciao

mario

valtrev-0

OP1 year ago

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Certlo ....I had opened the dispute but the problem was that the carrier initially marked the product as already delivered, then changed the tracking and opened a claim for theft/loss that he says he sent to the supplier and to EBAY ???? These people either are trying to be
SMART or they don't read emails (assuming it's true that the carrier sent the email)
I have all the details, both the theft claim number
and the date the settlement with the supplier was opened.
--
Sent from Libero Mail

marioelegio

Mentore1 year ago

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If they reported the loss/theft after eBay’s decision, it will have to be the seller who forwards the refund received to the buyer.

I think it’s too late to appeal to eBay.

mario