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I DIDN'T RECEIVE A PACKAGE and EBAY Support is TERRIBLE
Summary: emildefra0 expresses frustration because a package was not delivered and criticizes eBay support. The discussion includes a reply from cizeta1964, but the details provided are "None."
Hello! I’m waiting for a package from Australia purchased on January 26. According to the tracking, it arrived at Customs on February 6, but from that moment on I lost all trace of the package. I called Poste Italiane just today (February 17) and I was told that there is no record that it even entered Italian territory. I asked for a refund, but eBay is asking me to wait before opening a dispute (which I should open in two days), telling me that in two days the package could probably arrive (ABSURD!). The problem is that I don’t feel protected by eBay, and there’s not even any talk of a refund, after spending a lot of money both for the item and for shipping!
cizeta1964
Mentore7 months agoI asked for a refund but eBay is asking me to wait before opening a dispute (which I should open in two days), telling me that in two days the package might still arrive (ABSURD!).
No, it’s not absurd, those are eBay’s procedures (which you should know well before buying/selling) and they apply to everyone, if you follow the procedure exactly you’ll be refunded without any problems and quickly.