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I CAN'T get my money back for an item I NEVER RECEIVED
It’s been over 2 months since the order that never arrived. So much for eBay guarantee !!!
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It’s been over 2 months since the order that never arrived. So much for eBay guarantee !!!
sika700
Mentore1 year agoIn fact, the eBay guarantee covers you within 30 days of the supposed delivery date... didn’t you read it?
https://www.ebay.it/help/policies/ebay-money-back-guarantee-policy/garanzia-cliente-ebay?id=4210&st=3&pos=1&query=Garanzia%20cliente%20eBay&intent=GARANZIA&lucenceai=lucenceai&docId=HELP1238#section2:~:text=Ultimo%20termine%20utile%3A,ritiro%20prevista%20o%20effettiva
Have a good day.
elanfra
OP1 year agoI forgot to mention that after the delivery expected by December 5, before Christmas I opened a dispute with eBay asking for a refund. after a delay in the request, around before Christmas they closed the dispute saying that there was a shipping code and I had to wait. I repeated the dispute and on December 30 they closed it confirming the first response. Now I managed to get eBay to call me and the lady says it was delivered on December 12. That is NOT true, I should have paid the VAT to the courier, moreover on the site in "my eBay" opening the 3 similar orders from the same period it shows that 1 order was delivered (with 181 euros in VAT paid at the post office cash on delivery), the 2nd order was refunded, the 3rd order does NOT show as delivered, it is in limbo. This would be the reason why they won't refund it !!! my God what mistakes eBay !!!
sika700
Mentore1 year agoThese are minor details...
First of all, you can’t have repeated the return request; on eBay you can only open it once, at most you could have filed an appeal.
Besides this, they must have communicated the tracking to you as well, within the request if not in another way... did you check it?
If it really shows as delivered, eBay owes you nothing, you need to make a claim with the carrier.
Also, in no case in the details of your order... on eBay... is it indicated how much you pay the courier for customs charges.
It doesn’t seem to me that eBay made the mistakes...
Kind regards.