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I can't get a refund
I can't get a refund for an item that never arrived, because in the purchase history the item doesn't appear, even though I bought it recently, in January 2023. The refund service doesn't recognize either the purchase code or the item's name. If I start the help procedure from the email with which Ebay notifies me of the completed purchase, a page opens asking me to register, but I'm already registered, so with my credentials I can't move forward. I tried to chat with Ebay, but they're never available. I'm furious also because I find it absurd that there is no way to communicate with Ebay. What can I do, is there a way to be heard, or can I only decide to not buy on Ebay anymore?
1 comment
marioelegio
Mentore3 years agoYou’re making a bit of a mess of things.
If it appears in the email but not in your account, you made the purchase as an unregistered user (you forgot to log in when you went in to buy). Use this procedure to ask for help with the item not received: https://www.ebay.it/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065&st=3&pos=1&query=Ottieni%20aiuto%20se%20hai%20acquistato%20un%20oggetto%20come%20utente%20non%20registrato&intent=non%20registrato&lucenceai=lucenceai&docId=HELP1151
To contact ebay, just go to the bottom of this other page and you’ll find the links for chat and phone: https://www.ebay.it/help/account/contacting-ebay-customer-service/contatta-ebay?id=4379&st=3&pos=1&query=Contatta%20eBay&intent=contatta&lucenceai=lucenceai&docId=HELP1326
hi
mario