I can't get a refund | Questions and answers among users

al41928 · 2023-02-28T16:27:13.846000Z

I can't get a refund for an item that never arrived, because in the purchase history the item doesn't appear, even though I bought it recently, in January 2023. The refund service doesn't recognize either the purchase code or the item's name. If I start the help procedure from the email with which Ebay notifies me of the completed purchase, a page opens asking me to register, but I'm already registered, so with my credentials I can't move forward. I tried to chat with Ebay, but they're never available. I'm furious also because I find it absurd that there is no way to communicate with Ebay. What can I do, is there a way to be heard, or can I only decide to not buy on Ebay anymore?

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I can't get a refund | Questions and answers among users | eBay Italy