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I can't find the option "Ask eBay to step in"
Good evening, last Wednesday I started the return procedure for an item due to non-compliance with the description, on Thursday the seller accepted, but since then they have not contacted me anymore and have not provided me with a shipping label (costs at their expense). I know that the seller has 3 business days to provide me with the label and if I do not receive it I can ask ebay to intervene.
However, when going into the details of the return there is no option "Ask ebay to intervene", how is that possible?
6 comments
raffaele88nrg
OP2 years agoUPDATE: I managed to ask eBay to intervene. In reality, the process is much less intuitive than it might seem; I don’t think there’s any option "Ask eBay to intervene", in fact I had to contact support (again through the usual useless maze of links) via chat, talk to one of their agents and ask for assistance. In this way I managed to convert the return process into a dispute.
sika700
Mentore2 years agoThis page would have definitely helped you:
Ask eBay to step in - buyers | eBay
Kind regards.
raffaele88nrg
OP2 years agoThat page, which I had already checked, does nothing but send you back to the return details page, practically useless.
sika700
Mentore2 years agoSo you did more than well to contact support, and I'm glad they solved the problem for you.
Kind regards.
raffaele88nrg
OP2 years agoToday is May 8, so in theory I should be able to ask eBay to step in, but I still don't see any "Ask eBay to step in"... this site is absurd.
sika700
Mentore2 years agoGood evening,
you have to count the 3 working days from the acceptance of the return... so if they accepted it on Thursday, they expire tomorrow, so from Wednesday you’ll have the option active.
Have a nice evening.