I can't find the option "Ask eBay to step in" | Questions and answers among users

raffaele88nrg · 2024-05-06T15:08:52.267000Z

Good evening, last Wednesday I started the return procedure for an item due to non-compliance with the description, on Thursday the seller accepted, but since then they have not contacted me anymore and have not provided me with a shipping label (costs at their expense). I know that the seller has 3 business days to provide me with the label and if I do not receive it I can ask ebay to intervene.However, when going into the details of the return there is no option "Ask ebay to intervene", how is that possible?

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I can't find the option "Ask eBay to step in" | Questions and answers among users | eBay Italy