I can't find one of my orders in the list | Questions and answers among users

fedepala-79 · 2024-12-20T22:30:30.972000Z

Hello everyone. I bought a usedtechnology item on eBay, starting from the Google search bar. When it arrived it had a major defect that had not been specified. I'm trying to make a return (even after contacting the seller, who is very helpful). However, this item does not appear among my purchases in the app. From the emails, of course, I am the buyer with the Item ID, Order Number, mybuyer details, etc etc.. But it doesn't appear in my list of purchases through the app, with my account linked to the email. What should I do? Who should I contact to start thereturn process? The seller is willing todo it for me, but I can't start the process sincechlistn is not in my purchase list. Has this ever happened to anyone? Thanks a lot

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I can't find one of my orders in the list | Questions and answers among users | eBay Italy