Incorrect information from the seller | Questions and answers among users

ross_5156 · 2026-03-19T15:42:53.584000Z

Good evening, this is the second time this has happened to me since I started buying on eBay. I find it absurd, among other things, that you can’t contact an eBay representative who can act as a guarantor for issues on this platform. I placed an order two days ago, and at the time of payment I was asked for 11.70 euros as the shipping cost. I received no response from the seller, even though I wrote to him several times. Today, two days after paying, he finally bothered to reply. I had asked him why the products still didn’t have a shipping label. He, very rudely, replied telling me that he’s not in front of the PC 24 hours a day reading messages... so I wonder how he manages the store of items he has put up for sale on eBay. In any case, he told me that he hasn’t shipped, because to do so he has to spend 15 euros on shipping, while I paid 11.70.....and how was I supposed to know? I don’t understand, who decides the shipping costs? If I place the order and pay, how could I know that he then has to spend more? What kind of behavior is that? I asked for a refund, but how can I be sure of getting it now?

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Incorrect information from the seller | Questions and answers among users | eBay Italy