New unprofessional seller, lots of doubts | Questions and answers among users

Anonymous User · 2024-10-26T07:56:49.329000Z

Hello to the whole community.I would like to sell two items on eBay, but I have never used this platform as a seller, only as a buyer, and even after reading the various community posts, some doubts still remain.My doubts are, using eBay's shipping method I noticed that there is insurance coverage of a maximum of €75, I would like to understand what it covers.The items I would like to sell are nativity scenes made of polystyrene, wood and plastic, which I would ship in a transparent box (wedding favor style), in turn inside a cardboard box, but considering how packages are handled by some couriers I am afraid they might arrive broken, in this case would I have to refund the buyer and be obliged to accept the return, even though as a private seller I can add the note that I do not accept returns, right?But would I be covered by the aforementioned insurance, both for the cost of the item and for the shipping and return costs (I am well within the €75)?Another similar question is in the case that the buyer claims not to have received the goods but on the courier's website it shows as delivered, how should I behave? Nowadays couriers no longer make people sign, until yesterday Poste Italiane left me a package in the building entrance hall, it didn't even wait for me to come down to collect it, so in this case how should I behave?As for payments, how does it work?I usually pay as a buyer via PayPal, but I have never used this platform to receive payments, can you tell me how it works?To sum up, can you give me as much information as possible on how the private seller side works?I have more doubts than certainties.Thank you all and have a great weekend 🙂

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New unprofessional seller, lots of doubts | Questions and answers among users | eBay Italy