item purchased never received, courier says delivery made seller won't refund | Questions and answers among users

danp-1184 · 2026-02-19T19:58:04.409000Z

what should I do? I bought a product that never arrived, yesterday I found a notification that the item was delivered to my address, no one contacted me and the item never arrived, I’m asking for a refund and the seller is washing their hands of it, claiming the courier shows it as delivered. But a penalty?

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item purchased never received, courier says delivery made seller won't refund | Questions and answers among users | eBay Italy