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Item arrived damaged to the customer
Good evening, the customer from Malta contacts me because the statue, which I packed perfectly with bubble wrap and a double box, was shattered in several places... He sends me photos without showing my packaging, only photos of the item broken in several places!!! I have shipped several statues and have never had any complaints or negative feedback
I also shipped with full insurance from Poste Italiane Chrono.
What should I do now? Something like this has never happened in 20 years that I've been on Ebay
1 comment
sika700
Mentore1 year agoThere's always a first time... if they open a dispute you'll have to refund... then if you can, you'll get reimbursed by the insurance.
Best regards.