Item arrived damaged to the buyer | Questions and answers among users

digian_5098 · 2025-11-13T12:50:14.986000Z

Good morning, a buyer sends me a photo of an item just received, damaged during transport. Inside, some glass pieces broke. The packaging was appropriate but evidently it was used to play soccer with. Bubble wrap and sponge did not help much. The item was sold for parts or repair because it was not working. What should I do? I wouldn't want to have to pay for return shipping.

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Item arrived damaged to the buyer | Questions and answers among users | eBay Italy