Item held at GLS | Questions and answers among users

talita_1978 · 2024-07-27T12:55:16.673000Z

Good morning everyone, I’m laying out what’s been happening to me in the hope of finding a solution or some advice from anyone who has been in a similar situation.An item shipped from the UK using eBay’s shipping service arrived at the GLS depot in Rho and was then sent to the Novara depot for delivery.As shown in the tracking history, the courier supposedly (I use the conditional because GLS is often a terrible service, with delivery delays, couriers who don’t ring the doorbell, etc.) attempted delivery every day over the past week, but there is always someone at home and no one has ever rung, let alone left a note to reschedule the delivery.When I called GLS in Rho (where, incredibly, someone actually answers), I was told that the package is on hold because the address was incorrect (it isn’t) and that at this point the shipment can only be unblocked by the sender - in this case eBay UK - who in the meantime has been contacted by the British seller.In an attempt to speed things up, I called eBay Italy and was told that “they’re at a dead end” and that unless something is done in the UK there’s no way to get the package back, and in the end it will be destroyed and I will be refunded. That seems crazy to me; if that’s true, after twenty years I’ll say goodbye to eBay. Any suggestions? Thanks! Simona

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Item held at GLS | Questions and answers among users | eBay Italy