ITEM DELIVERED BUT eBay REFUNDS THE CUSTOMER | Questions and answers among users

techservice2020 · 2025-03-18T13:18:17.865000Z

Hello everyone, Today I received an unbelievable response. The customer buys a product, we ship it with a Poste Italiane tracking code ( NOT posta1 ) the product shows as delivered on March 11, and the customer contacts us a week later saying they never received anything.We advise them to contact Poste and open a claim, since on our end the product was delivered by the destination branch.Soon after, the customer opens a dispute, and the moral of the story?Refund to the customer and a loss of €300 for usWe filed an appeal against this unbelievable decision, attaching again the Poste Italiane delivery proof and above all an email from an eBay representative telling us not to worry since the package had been delivered.From your experience, is there any hope of being reimbursed by eBay?

Discussions

ITEM DELIVERED BUT eBay REFUNDS THE CUSTOMER | Questions and answers among users | eBay Italy