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Defective item in a different color and without packaging
Defective item and a different color from the listing photo. Shipped in an envelope without packaging (reason for the defect?).
I opened a refund claim, I’m returning the product without the original box. The seller won’t refund because the original box is missing. Sent the product in my packaging.
If it arrives in a different color from the photo, can I request a refund for an item not as described?
Thanks
4 comments
sika700
Mentore2 years agoTelegram-style conversation that makes no sense at all...
"Defective item and a different color from the listing photo. Shipped in an envelope with no packaging (reason for the defect?)."
If you don't know, since you're the one returning it...
"If it arrives in a different color from the photo, can I ask for a refund for an item not as described?"
On eBay no, because you've already opened the return request; if you haven't closed it, keep it open until the problem is solved, keeping in mind not to let more than 21 days pass.
Kind regards.
bait495
OP2 years agoLet me explain better
The item turned out to be defective and a different color from the listing photo. The shipment was in a nylon envelope without adequate packaging. The original box was about 2mm thick. So, the cause of the reported malfunction could be the lack of adequate packaging.
Opened a refund procedure, I am returning the product without the original box, but with packaging of bubble wrap and a suitable cardboard box. The seller does not refund because the original box is missing. He will send the product in my packaging without the original box.
If it arrives in a different color or model from the listing photo, can I request a refund for an item not as described?
I hope this makes it clearer.
Thanks
marioelegio
Mentore2 years agoWhat Sika told you is that the return request, for an item not as described, can stay open for a maximum of 21 days (if you haven’t already closed it yourself), so you have to hope the second shipment arrives within that time. https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=7&po=2&uci=0&ri=0
Once that deadline has passed, the dispute is closed and it won’t be possible to open any others on ebay.
However, you can open one on paypal (if you paid with paypal) or through the payment method you used (chargeback from credit card).
Normally it’s not recommended to accept the replacement, you send back the return (at the seller’s expense), ask for a refund, and then make a new purchase. If the seller doesn’t cooperate, you ask ebay to step in ..... https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/chiedi-ebay-di-intervenire-acquirenti?id=4701&st=3&pos=1&query=Chiedi%20a%20eBay%20di%20intervenire%20-%20acquirenti&intent=chiedi%20ad%20e&lucenceai=lucenceai&docId=HELP1382
hi
mario
bait495
OP2 years agoRefund issued (defective product) with shipping covered by the seller. Since the product’s original box was missing, the seller did not issue a refund but instead sent a replacement, with shipping also at their expense. The dispute is still open.
If today I receive the product without the original box (but with the same packaging I used) and again with a color different from the listing photos, can I ask for a refund for item not as described?
Thanks again.