Subject: FORMAL DISPUTE OF DEBT AND NOTICE OF DEFAULT - Incorrect handling of complaint and violation of the | Questions and answers among users

schi-2098 · 2026-02-02T19:44:48.265000Z

Subject: FORMAL DISPUTE OF DEBT AND FORMAL NOTICE - Transaction ID: "PANASONIC AG - 7650 Professional SVHS Player - TBC Time Base Corrector" (357008303205). eBay Customer Code zuwg4ee5tba - eBay Account schi-2098 - Case ref.:775 - no. zuwg4ee5tba. Incorrect handling of complaint and violation of policies. Dear eBay Italia S.r.l., I, the undersigned SILVESTRO SCHIAVONE, holder of the eBay account schi-2098, hereby formally dispute the debt of € 400,00 [four hundred euros,00] relating to the transaction in question. WHEREAS: * On 14/11/2025, the buyer explicitly stated in eBay's official messaging that he wished to keep the item and accept a partial refund of € 100,00 as the final resolution of the dispute. * Despite this settlement agreement recorded in Your systems, eBay arbitrarily proceeded to issue a full refund in favor of the buyer, without requesting the return of the item, in clear violation of its own policies (eBay Customer Guarantee) and the agreement reached between the parties. * This decision has resulted in the buyer's unjust enrichment, as he currently holds both the item and the full amount paid, burdening the undersigned with a non-existent and unlawful debt. CONSIDERING THAT: eBay entrusted the recovery of this alleged claim to the company FIRE s.p.a. , causing serious economic and reputational harm to the undersigned. ALL OF THE ABOVE BEING SAID, THE UNDERSIGNED HEREBY FORMALLY DEMANDS THAT EBAY ITALIA S.R.L. SHALL: * Proceed within no later than 7 days to a manual review of the case by a supervisor, analyzing the internal messaging from the period [Message date]. * Immediately reverse the debt relating to the transaction indicated above, reducing it to the sole amount of € 100,00 as agreed with the buyer. * Formally communicate to the debt collection company the suspension/cancellation of the collection case. "Despite the communication from Customer Service (ref. DISCUSSION ID: 1-6DYM6YO3 - Mary S.) stating that no further appeals will be reviewed, this serves as formal notice. eBay support itself has acknowledged in writing that 'the buyer accepted a partial refund'. Proceeding with the forced collection of an amount greater than that agreed between the parties constitutes an instance of misappropriation and breach of contract. I demand the immediate reversal of the debt at Fire S.p.A." In the absence of a positive response within the indicated deadline, I reserve the right to take legal action to protect my rights, as well as to report the matter to the competent authorities and consumer associations, holding eBay responsible for any damage resulting from sending the case to a debt collection company for an obviously incorrect debt. Best regards, SILVESTRO SCHIAVONE

Discussions

Subject: FORMAL DISPUTE OF DEBT AND NOTICE OF DEFAULT - Incorrect handling of complaint and violation of the | Questions and answers among users | eBay Italy