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Item never arrived and order missing from purchase history. What should I do?
Hello, in December I placed an order that never arrived. Specifically, the courier never rang my intercom, even though the package tracking showed 2 failed delivery attempts due to the recipient being absent. Then, according to the tracking, the package was available for pickup at the designated post office. Instead, to my bitter surprise, the package is not at the said office. I contacted the seller, who opened a report, but as of today nothing yet. I would like to request a refund, but now there is another problem: the purchase I made does not appear in the purchase history, even though I still have the email with the order number. So I am completely stuck because this way I cannot complete the refund request procedure. I also can't get a direct contact with e-bay support. Can anyone help me??
marioelegio
Mentore3 years agoI’ll add that if there are two delivery attempts and then the package has been returned to the sender due to storage period expired, there will be no way to get a refund. Responsibility for the failed delivery is yours alone.
The item still remains your property, but you’ll have to ask the seller for a second shipment (at your own expense).
hi
mario
sika700
Mentore3 years agoYou probably purchased as a guest... try reading here:
https://www.ebay.it/help/returning-item/buying/returning-items-bought-guest/returns-refunds?id=4065&st=3&pos=1&query=Ottieni%20aiuto%20se%20hai%20acquistato%20un%20oggetto%20come%20utente%20non%20registrato&intent=registrato&lucenceai=lucenceai&docId=HELP1151
Or more than 60 days have passed...
In any case, remember that the package remains at the sorting center for 10 days, so if it's been longer than that, it goes back to the sender.
Kind regards.