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Good morning everyone,
I need help regarding an incredible situation. I bought a camera from a professional seller based in China. Initially the tracking showed information about a delivery made in the United States. I never received the item and I opened a dispute. At this point the incredible happened, eBay provided a different and evidently false tracking number. In just 5 days the item was supposedly delivered to Italy, cleared through customs and delivered ON CHRISTMAS DAY!!!!! My protests were to no avail, I asked for proof of delivery but eBay will not provide it to me. Meanwhile the seller no longer exists and by searching online I saw that this phantom courier( impossible to contact) has several reports of fraud associated with it. Even PayPal is washing its hands of it, they claim the seller provided the tracking. But the tracking is fake and I have received nothing, how can I proceed?
Thank you in advance to everyone who wants to help me.
marioelegio
Mentore9 months agoI think the first thing you should do is file a complaint against the courier who provided the false certification of customs clearance and subsequent delivery to your address.
With a copy of the complaint, try to appeal the eBay decision ... https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/fai-appello-contro-la-decisione-di-ebay-su-una-restituzione-un-oggetto-non-ricevuto-acquirenti?id=4039&st=3&pos=3&query=Fai%20appello%20contro%20la%20decisione%20di%20eBay%20su%20una%20restituzione%20o%20un%20oggetto%20non%20ricevuto%20-%20acquirenti&intent=appello&lucenceai=lucenceai&docId=HELP1308
hi
mario
massimo.lip
OP9 months agoThanks for the feedback,
I think this is pretty difficult, the courier was not specified, they first provided a tracking number that showed the delivery as completed in the United States. Then after my complaint the tracking number magically changed, but it only shows a Chinese shipping company that I contacted but they don't respond.
I don't know who to turn to if they don't indicate a carrier, and eBay customer service can also verify all this information.
In the meantime the seller was deleted.
eBay claims that the package was delivered but can't prove it.
The only certain thing in all of this is that I paid and nobody can prove the delivery while eBay has collected the money.
marioelegio
Mentore9 months agoThe Chinese freight forwarder has a counterpart in Italy and the tracking should indicate who it is... Contact the postal police.
hi
mario
massimo.lip
OP9 months agoThank you again, that’s exactly the problem. They don’t list any contact in Italy, and eBay provided a very generic tracking.
Anyway, thanks
cizeta1964
Mentore9 months agoTry pressing on with eBay too, tell them you're about to file a report and that, if they don't give you more precise and detailed information, you'll report them too for complicity.
massimo.lip
OP9 months agoOk thanks, I'll try