Item not yet shipped.

Question

Good morning, I’m asking for advice about purchasing an item (with PayPal) on December 4, 2024, and as of today, December 12, despite follow-ups to the seller, it still hasn’t been shipped. I should note that the packaging time was max 5 days, and the seller, after writing that he would ship on the 11th, still hasn’t replied today. I’ve been buying on eBay since 2012 and this has never happened to me. The seller is a company with 99.5% positive feedback. Do you recommend reporting it to eBay or...

marioelegio · Accepted Answer

Processing time refers to business days and excludes the day of sale.So if you bought it on 4/12, the seller would have had until 11/12 to ship it.Anyway, this date may only be important for the metric of your assessment; the only binding date on ebay is the estimated delivery date. Only when that has also expired can you open a case on ebay .... https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/ottieni-aiuto-per-un-oggetto-che-non-arrivato?id=4042&st=7&po=1&...