Item doesn't arrive or arrives broken. Who pays? | Questions and answers among users

martinooooooooo · 2025-06-07T16:34:00.782000Z

I'm selling an item on eBay without tracking.I have a proper receipt showing that the package was shipped with the post office. I have photos of the packed and shipped package.The package will not arrive at the recipient because the post office loses it or it will arrive broken (even though the packaging was really perfect).In these cases, who pays?Do I take the risks as the seller?

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Item doesn't arrive or arrives broken. Who pays? | Questions and answers among users | eBay Italy