Item not arrived... In a ridiculous way. | Questions and answers among users

enricfranc · 2026-04-24T14:41:22.973000Z

Item returned not because of my fault (the address was written correctly, and the seller could have noticed because it was specified that it is the address of a shop - of a friend who does me the favor of accepting deliveries). The seller almost never replies, but in the end he assures me that he will ship again, as a favor (when in fact he should have done it automatically, because either he entered the address wrong himself, or the problem was with the courier and it was up to him to get a refund). More time passes and nothing arrives. I try to ask for a refund, and eBay tells me I can't because more than 30 days have passed since the expected delivery date. True, the problem is that the date gets updated from time to time, I think automatically, probably because the item still shows as "returned to sender". I was basing myself on that, so I wasn't in a hurry, giving the seller another chance. Is there a way to explain the situation to eBay, and have them open the dispute so I can get refunded?

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Item not arrived... In a ridiculous way. | Questions and answers among users | eBay Italy