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Item not received
Hello, I bought an item on August 26 and the purchase was tied to a need for an event. Despite the delivery date being from September 5 to 13, it still hasn’t arrived today. Using the shipping code, I was able to trace it to the international shipping center, which told me that the product is stuck because of customs and that it could take a month. At this point, this item, which I repeat I HAVE NOT YET RECEIVED, is completely useless. eBay customer care sent me an email this morning to tell me they would get in touch within 48 hours to solve the problem. Two hours later they sent another email and, without hearing my side, they told me that the seller contacted customer service and provided a tracking code and that the product should be in my hands or is arriving soon, so they are not accepting my refund request and that’s it. What should I do now....
marioelegio
Mentore2 years agoUnfortunately you have to wait, customs is more your responsibility (and your burden) rather than the seller's.
If you didn't want to take this risk, you should have bought from a store within the EU.
hi
mario