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ITEM NOT RECEIVED
Summary: ambler2851 asks about the obligations and rights concerning a scenario where an item sent via an untracked shipping method is claimed as not received by the buyer. Despite the disclaimer that the buyer assumes the risk, they inquire if the buyer is entitled to a refund and if the seller is obligated to provide it.
What happens if the buyer states that they have not received the item shipped by the seller via post 4 (which does not include a tracking number) and it was clearly written in the listing that the buyer assumes the risk of accepting an untrackable shipment and the possible failure to deliver the item? Is the buyer still entitled to a refund? Is the Seller still required to issue a refund even though they clearly specified the risk the buyer might face?
cizeta1964
Mentore1 week agoDoes the buyer still have the right to a refund?
Yes
Is the Seller still required to issue a refund despite having clearly specified the risk the buyer could have faced?
Yes, because the goods shipped are under the seller's responsibility until they physically reach the buyer's hands
shipped by the seller via post 4 (which does not provide a tracking number)
The risk is entirely on the seller, not the buyer