Item not received and refund not possible? | Questions and answers among users

pasquale85 · 2025-02-10T21:42:45.141000Z

Hi everyone, I made a purchase, the item was supposed to arrive at a pickup point but it never arrived, for 15 days the shipment tracking has said that the item is on its way back to the sender but it should have already arrived, so it will never return to the sender, it must have been lost by Poste italiane. By mistake I started a return procedure that I closed the next day, but anyway since I hadn't received the item I had nothing to return. The seller no longer replies to me and eBay support says it can't do anything because I closed a return procedure, says I have to sort it out with the seller who no longer replies to me. In other actions there is no "item not received". How can I get the refund?

Discussions

Item not received and refund not possible? | Questions and answers among users | eBay Italy