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Item not received but positive feedback left by the buyer
Good morning everyone, a user opened a not received item claim for me even though they had already left me feedback saying ""Good packaging". Obviously I no longer have the shipping number (it was an international priority shipment that is only tracked up to the Italian border) since quite some time has passed.
What can I do?
1 comment
marioelegio
Mentore2 years agoYou need to refund the buyer. He’ll definitely say he clicked the wrong seller when he left the feedback.
The responsibility for priority international shipping is yours alone; you knew you were taking on all the risks.
You are, in every respect, a professional seller and therefore by law already (then eBay extends it contractually to private sellers too) responsible for the shipment until delivery into the buyer’s hands (without proof of delivery you are not relieved of this responsibility).
hi
mario