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Item not picked up by the buyer at the pickup point
Hello, I sold an item with fermopint shipping, I’d like to know what happens if the package, delivered regularly, is not picked up by the buyer within the deadline. My rules do not include returns, so can I keep the amount? Or will the product be returned to me anyway, with an obligation on my part to refund? In the end I did everything correctly (shipped on time), I don’t see why I should have to refund because of a pickup issue on the customer’s side
3 comments
marioelegio
Mentore1 year agoAccording to the BRT website, they should return the package to you.
Anyway, the item has been paid for and so it isn’t yours. You need to contact the buyer and have them choose between a new shipment (at their expense) and a partial refund (total paid minus all expenses you incurred).
If you put the item back up for sale without having an agreement with them, you risk being reported for embezzlement.
hi
mario
supersaldi71
OP1 year agoThanks for the prompt reply, so for the return will I have to pay? But can I refuse the return?
marioelegio
Mentore1 year agoI don't know if BRT charges a return fee. I think it's always a mistake to refuse a delivery.
hi
mario