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Item not collected and the buyer is completely right!!
Good morning,
a buyer bought an item from Germany and never showed up at home to collect it, and as a result the item was returned to the sender.
The buyer then opened a dispute for item not received, requesting a refund. I wrote that I would refund only the cost of the item but not the shipping, but the buyer did not accept.
I immediately asked for support via chat and, agreeing with me, they told me to wait.
After the deadline to reach an agreement expired, eBay sided with the buyer, with a full refund as a result.
I appealed and it was rejected because the item is no longer in the buyer's possession but in mine. (obviously he didn't pick it up!!)
I called eBay twice and both times they told me I was right and that they would urge eBay Germany to reopen the case and that I would receive a response within 24/48 hours... Which never arrived.
Writing to eBay Germany, they insist that since I got the item back, the full refund is correct.
So eBay Italy passes the problem on to eBay Germany. For eBay Germany, apparently it is acceptable for a buyer to purchase and then not collect the package. Does that sound right to you?
marioelegio
Mentore2 years agoNot that I know of.
In my opinion, you should have tried to appeal ebay's decision, attaching the POD provided by the carrier (proof of delivery) showing: shipping address, package code, and certification of non-delivery due to expiry of the storage period.
bye
mario
zonahobby_com
OP2 years agoyes, of course, they saw it!
thanks anyway for your input.