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Item ordered on Friday April 15 and shipped Monday the 18th, arrived at destination due to the absence of the r
Summary: The thread concerns an order placed on Friday, April 15, shipped on Monday, April 18, but not delivered because the recipient was absent.
Item ordered on Friday, April 15 and shipped Monday the 18th, arrived at destination but the recipient was absent; according to tracking it was sent back to the sender (Seller) without the post office making a second attempt or calling the customer's mobile number, which I highlighted both on the list submitted to the Post Office and on the shipping envelope.....I called the Buyer and he flat-out said no and is demanding a refund for both the Pausini CD ordered and the shipping costs, which were on his account and paid by me at the Post Office to send the shipment...what should I do, given that I did my job with dignity and seriousness...I tried to ask eBay for help to call me so I could find out, and after two hours no call or reply...I await your news
marioelegio
Mentore4 months agoIf he opens a refund request on ebay, you can reply with the shipping receipt and tracking. https://www.ebay.it/help/selling/managing-returns-refunds/gestisci-le-restituzioni-gli-oggetti-non-ricevuti-i-rimborsi-venditori?id=4079&st=3&pos=1&query=Gestisci%20le%20restituzioni%2C%20gli%20oggetti%20non%20ricevuti%20e%20i%20rimborsi%20-%20venditori&intent=gestisci%20controversia&lucenceai=lucenceai&docId=HELP1111
At most, offer him a refund for the item only.
hi
mario