Paid item never arrived | Questions and answers among users

Anonymous User · 2023-08-31T14:30:09.452000Z

Good evening everyone. I have a somewhat unusual case to put to you, and I apologize in advance for the length of the message, but it is necessary.I live abroad and often buy on amazon.com.On August 2 I bought an item and paid normally with a credit card. The next day I receive an email from the seller confirming the payment.In the following days I track the shipment and see that it was sent to the requested address. After a few days I check again and am surprised that it was still in transit and then, two days later, returned to the sender. Then I receive an email from ebay informing me that my account....not this one from which I am writing...had first been temporarily blocked for illicit financial actions and then, after a week, completely deleted. Nearly a month later I don't know what to do. I tried contacting ebay chat and they told me that to get the refund I need to contact the issuing bank of the credit card, which in turn reminds me that it must be the seller...so ebay in this case...since I bought through them....to request the refund. In short, it is impossible to log into my second account to check the situation because it was deleted. Obviously in my primary account neither the order nor, even less, the shipment is visible because it was placed from another account. In short...I ordered...paid...never received...lost the money...and with no possibility of a refund. What would you do? moreover there is no email or phone.....I think for contacting ebay...so I find myself unable to do anything, especially to challenge the reason for the temporary block first and then the final deletion of my second account. I'm up shit creek...what do you advise me to do? thanks everyone.I forgot, in the payment confirmation email the seller's name is written, which of course is untraceable; if I reply to that same email it tells me that the email could not be delivered because the user is unknown. Is it possible that through ebay and by typing the seller's name you can't get any other information?

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