Item shipped in perfect condition, received damaged, but the package was intact upon delivery! | Questions and answers among users

gabrio.4664 · 2025-12-11T18:16:42.842000Z

I sold a second-hand metal chandelier. For shipping within Italy I used a new, never-used double-wall cardboard box; I packed the chandelier inside, adding extra protection with cardboard that wrapped it completely so it couldn't move during transport.Delivery took place the following day.The buyer sends me photos of the damaged chandelier: a bent metal arm.I immediately ask how the box arrived, whether it had any impacts, etc.Absolutely perfect, he replies...I send photos of when the chandelier was in the box just before closing it (and it fit snugly inside, it couldn't have suffered such damage unless caused from the outside).Of course the damage photo shows it on the table, without photographing it while opening the package...Since I didn't know what else to reply other than not feeling responsible for what happened, a return request came a few minutes later.That chandelier couldn't have bent like that in the package: no room!Outside the package, yes...Maybe it fell?!?Not by me, for sure...I'm sending you the photo.Thanks to anyone who wants to give me an opinion!

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Item shipped in perfect condition, received damaged, but the package was intact upon delivery! | Questions and answers among users | eBay Italy