Item lost by eBay, the site refuses to refund me | Questions and answers among users

andr1742 · 2026-02-16T09:26:04.884000Z

I bought an item on eBay with delivery on December 4, 2025, but I never received it.I opened a request for item not received on December 15, 2025. eBay told me that I could contact them from December 19 if the item hadn’t arrived. On December 30, 2025 they sent me a reminder asking whether the issue had been resolved or whether I wanted to ask eBay to step in.Since I didn’t respond in time (I hadn’t understood that it was necessary to do so), the request was automatically closed on January 14, 2026.Now eBay tells me that closed cases can’t be reopened. However:the item never arrivedI did not receive any refundso the issue is not resolvedI’d like to know how I can get a refund or have the case reopened, since the item was not delivered.Has anyone had a similar experience or knows how to proceed?

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Item lost by eBay, the site refuses to refund me | Questions and answers among users | eBay Italy