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Item lost by eBay, the site refuses to refund me
Summary: andr1742 discussed a lost item purchased on eBay, with the site refusing to issue a refund. marioelegio did not provide any further information in his response.
I bought an item on eBay with delivery on December 4, 2025, but I never received it.
I opened a request for item not received on December 15, 2025. eBay told me that I could contact them from December 19 if the item hadn’t arrived. On December 30, 2025 they sent me a reminder asking whether the issue had been resolved or whether I wanted to ask eBay to step in.
Since I didn’t respond in time (I hadn’t understood that it was necessary to do so), the request was automatically closed on January 14, 2026.
Now eBay tells me that closed cases can’t be reopened. However:
the item never arrived
I did not receive any refund
so the issue is not resolved
I’d like to know how I can get a refund or have the case reopened, since the item was not delivered.
Has anyone had a similar experience or knows how to proceed?
marioelegio
Mentore7 months agoAfter 21 days without your refund request, the procedure closes because of your inactivity (your fault) and it is no longer possible to reopen it. As they already explained to you quite well, you could have requested the refund from December 19 to January 14. You yourself wrote that they also sent you a reminder on January 30.
Given, then, that due to your own responsibility you can no longer ask ebay for the refund, all that remains for you is to contact the payment method you used (dispute on PayPal or chargeback on your credit card).
hi
mario