Item clearly different (heavily used) from the one shipped | Questions and answers among users

puntoscuola2009 · 2025-11-07T17:26:04.735000Z

Good evening, we shipped a case. The customer is asking to return it because it’s damaged. In good faith, we accept the return. The package arrives. The returned case is the same model, but clearly a different one, used for quite some time. We were basically scammed. What happens if I don’t issue the refund?Thanks everyone.

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Item clearly different (heavily used) from the one shipped | Questions and answers among users | eBay Italy