Item returned by buyer damaged. | Questions and answers among users

stlanzel · 2023-08-29T17:15:58.954000Z

I sold an item that the buyer says they received damaged (very barely noticeable).In good faith I accepted the return (in the extremely unlikely event that I had not noticed the damage), however when I received the item, I found another very obvious damage, probably caused by a clumsy attempt to disassemble the item.I’ll add that the buyer, before their return request, also sent me a photo in the messaging system showing me their phone number because they were interested in buying other items (so outside eBay).How do you suggest I handle this.

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Item returned by buyer damaged. | Questions and answers among users | eBay Italy