RECEIVED ITEM DIFFERENT from the one purchased | Questions and answers among users

darkmomys · 2024-10-04T08:12:25.348000Z

Good morning.Some time ago I bought a pair of earrings depicting an animal, very beautiful and unusual.In the package I received, there was indeed a pair of earrings depicting the same animal, but completely different, and clearly much rougher in workmanship. You can easily tell from the photos.In addition, both of the earrings that arrived have defects: one broken pin and one bent pin that makes them impossible to use (and I’m afraid that if I try to straighten the pin, it will break).I immediately took photos proving everything and sent them to the seller, asking him to send me the earrings I CHOSE, and not those ugly copies.2 days have passed, and I have not received a reply, never happened in all the years I’ve used eBay.What should I do? it’s not so much about the refund, but it doesn’t seem right to me not even to be acknowledged, at this point I fear the seller ALWAYS sends this kind of different earrings, so it would be a real scam and I would like to be able to report the seller as a scammer so that others don’t have to fall for it.thanks to anyone who replies.

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RECEIVED ITEM DIFFERENT from the one purchased | Questions and answers among users | eBay Italy