ITEM RECEIVED DIFFERENT FROM THE ONE IN THE DESCRIPTION | Questions and answers among users

mattiatobia · 2023-12-24T13:50:43.858000Z

I received an Apple TV HD 32gb, when the description said it was an Apple TV 4K 64gb. The transaction was an odyssey because the seller, even though he had set local pickup, had written to me that he could ship the item. So I accepted the purchase. Later he tells me he can’t do the shipment with eBay and asks me for the shipping amount. I send it via PayPal. Meanwhile I realize something is wrong and so I don’t provide the payment code that eBay gives when the pickup is in person. Mysteriously the seller receives the payment and sends me the item. As soon as I receive it I see that it is not a 4k 64, but a HD 32. I write to the seller right away, but he doesn’t reply. So I open a dispute as item not received, explaining in the notes everything that happened. The seller then replies and we agree that he would give me a 50 euro refund. Meanwhile eBay closes my claim and also my appeal and so the seller doesn’t send me any refund. Ebay evidently doesn’t read the comments and relies only on the preconfigured choices. Is there a phone customer service to understand why eBay closed my claim?

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ITEM RECEIVED DIFFERENT FROM THE ONE IN THE DESCRIPTION | Questions and answers among users | eBay Italy