Item received and money refunded | Questions and answers among users

giuseppe001 · 2024-09-15T10:22:31.711000Z

On August 2 I send an item in an envelope to China. The envelope arrives in China on the 15th and is out for delivery on the 19th. It is not delivered. The user opens a dispute on September 10. I provide the tracking again and call eBay. I explain that the user certainly was not at home and that they should have gone to the post office to pick up the envelope (I also warned the user, who didn’t even reply to me). Yesterday was the day eBay was supposed to make a decision. I further explained that the user did not go to the post office and that the user was surely in agreement with the postman. eBay refunded the user, who immediately went to the post office to collect the envelope and therefore the tracking shows it as delivered. I call eBay and they tell me they can’t do anything about it. Is this eBay’s right behavior? I informed them of the scam that, through them, I RECEIVED

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Item received and money refunded | Questions and answers among users | eBay Italy