Item refused on delivery, refunded but then collected by the courier | Questions and answers among users

Anonymous User · 2025-05-15T11:08:36.240000Z

I sold some items shipped by courier, the buyer gives a poste restante address, which refuses delivery. I notify the buyer via Messenger, but they don’t respond, so after 14 days the courier with tracking notifies me of the return to sender. To avoid a possible dispute, I issue a full refund, including the shipping that wasn’t due, but on that same day the package is picked up from the courier. I wanted to leave negative feedback, but I discover that eBay doesn’t allow it. I’m not saying it was a scam, but I’m pointing out the lack of communication, which eBay does not take into account.

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Item refused on delivery, refunded but then collected by the courier | Questions and answers among users | eBay Italy