Refunded item but vanished from the radar | Questions and answers among users

vintech300 · 2025-10-31T15:00:19.807000Z

Hello everyone, I bought an item in the UK that was shipped to me with GSP. Because of a courier error, it was sent back after 5 days (no pickup notice). I received a refund from Ebay but the item’s whereabouts are unknown and I was told that it is now the property of Ebay. It was a collectible item that was practically impossible to find and honestly I would have preferred the item over the refund, and it seems absurd to me that Ebay cannot reschedule the shipment in clear cases of errors. In the past, I’ve had a package returned to the seller but in those situations I always reached an agreement and the item was regularly delivered to me. The GSP policy is not transparent to me. Is there anyone who can suggest a concrete action to get the goods back, of course returning the refund? Thanks for your attentionVincenzo

Discussions

Refunded item but vanished from the radar | Questions and answers among users | eBay Italy