Item removed because it was mistakenly believed to be counterfeit | Questions and answers among users

etnacoins · 2025-02-21T10:49:26.627000Z

For the second time in a month eBay removes a listing of authentic collectible coins from me on the grounds that it is a copy or counterfeit. One of the coins even comes with a certificate of authenticity issued by the Mint that produced it. The operators who answer the phone are not authorized to deal with it. It seems the problem is due to the fact that an AI handles these removals. When you appeal, you get a canned response even if it is signed by a staff member who seems more obtuse than what an AI could write. In short, even with the certificate of authenticity, there’s no way out. Has this happened to anyone else?

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Item removed because it was mistakenly believed to be counterfeit | Questions and answers among users | eBay Italy