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Lost item and Packlink won’t recognize my insurance claim.
I shipped an order through spedizioni.ebay.it on May 25, 2023 with insurance on the goods. On eBay’s site it said the shipment would arrive by July 11 (today!). After May 25, my shipment, on the tracking site, showed as having been handed over to the international carrier.
On June 23, I started to worry and wrote an email to Packlink through their form. They replied telling me that within 3-5 business days they would get back to me. After 5 days had passed with nothing happening, I wrote to follow up; a few days later they wrote to me saying that, at that point, it would be necessary to file a claim and they gave me a link. I filled out the form and after a few days they wrote to me saying that my claim had been made beyond the 30-day deadline!
Ridiculous! First of all, because on eBay’s site the expected delivery date was July 11, so beyond 30 days; second, and more importantly, because I wrote to Packlink on June 23 and they told me to wait...and only after I followed up again was I told that I had to fill out another form.
I called eBay support and they told me they’re washing their hands of it because the service is Packlink’s and not eBay’s...but I shipped through the ebay.spedizioni.it site!!!
This really seems like an authorized scam to me. Soon I’ll be contacting my lawyer, and I’ll also launch an information campaign across all social channels!
Can anyone help me?
marioelegio
Mentore3 years agoYou also make purchases on eBay, but each seller is responsible for their own goods.
On eBay there is a broker (Packlink) that sells shipping services. You can freely decide whether or not to buy its services. For claim conditions:
https://support.packlink.com/hc/it/articles/115003375545-I-requisiti-imprescindibili-per-aprire-un-reclamo-per-danno-perdita-o-furto-manomissione
I think that now free insurance is only available with Packlink pro.
hi
mario
boutiquewom
OP3 years agoI paid for the insurance! For a package containing a cellphone I paid €40... of which €25 was paid by the buyer and the rest by me.
When, after some time, the shipment still hadn’t been delivered, I wrote to Packlink (from the site spedizioni.ebay.it !) And they replied telling me they would open an investigation with the carrier and that they would get back to me within 3-5 working days.
After the days passed with no reply, I followed up and after a few days they wrote back sending me a link to file a loss report. After that they replied telling me they could not accept the claim because it was made after 30 days from sending the goods! But the 30 days started from the last claim and not from my first report. It really seems like a downright scam to me.
marioelegio
Mentore3 years agoFile an online complaint with AGCM for unfair commercial practices.
https://www.agcm.it/servizi/segnala-on-line
hi
mario
boutiquewom
OP3 years agoThanks for the advice. I’ll definitely do it