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shipped item not arrived
hello everyone, I sold an item and shipped it via ordinary Poste Italiane parcel. According to the tracking, it has been held at Poste for ten days and hasn't moved.
the buyer is rightfully asking for a refund.
needless to say, Poste Italiane is not responding to follow-ups.
how do I resolve the dispute??
thanks
2 comments
luca130488
OP3 years agoI figured as much. so the seller loses money and the item...
isn't there any eBay or PayPal protection?
After all, the package was shipped and that's easy to prove.
If I can only go after Poste Italiane directly, I already know how that will end...
marioelegio
Mentore3 years agoIf a dispute is opened for item not received, you’ll have to refund it.
https://www.ebay.it/help/selling/managing-returns-refunds/rimborsare-gli-acquirenti?id=5182&st=3&pos=2&query=Rimborsare%20gli%20acquirenti&intent=rimborso&lucenceai=lucenceai&docId=HELP1608
Then all you can do is hope the package at least comes back, the refunds offered by couriers are usually ridiculous.
hi
mario