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item shipped but not received by the customer, due to failed delivery recipient absent
hello, I’d like to understand how to handle this since a customer opened a dispute after not receiving the item they bought because they weren’t home! the courier tried twice but nothing! now the package is being held at the local post office and they filed a dispute with me through eBay over this!
what could I do!? as the seller? please help.... thanks
Anonymous User
Posted 3 years ago·Last reply 3 years ago
2 comments
marioelegio
Mentore3 years agoYou will need to respond to eBay's request with the item's tracking information.
Important to check that the address was transcribed perfectly. If everything is in order, to speed things up you could ask eBay to step in yourself. https://www.ebay.it/help/selling/managing-returns-refunds/chiedi-ebay-di-intervenire-venditori?id=4702&st=3&pos=3&query=Chiedi%20a%20eBay%20di%20intervenire%20-%20venditori&intent=chiedi%20ad%20ebay&lucenceai=lucenceai&docId=HELP1381
Maybe first make a phone call with customer support: https://www.ebay.it/help/account/contacting-ebay-customer-service/contatta-ebay?id=4379&st=3&pos=1&query=Contatta%20eBay&intent=contatta%20e&lucenceai=lucenceai&docId=HELP1326
hi
mario
Anonymous User
OP3 years agothanks first of all ... honestly I tried calling.. but it was 6:15 PM so I’ll continue tomorrow I contacted the customer also because since it’s a shipment handled automatically by eBay as reported by the customer himself the shipping details! I honestly really wouldn’t know what I did wrong! if the courier says he came by twice and the customer wasn’t there honestly I don’t understand what I should do! thanks