item shipped, refused upon delivery and dispute closed in favor of the buyer | Questions and answers among users

cuba3284 · 2023-09-09T14:28:36.078000Z

Good morning everyone, I’m reporting something that recently happened to me on Ebay, a platform I have used for buying and selling as a private individual since 2007.I sold an item that was paid for immediately, (net of Ebay fees).I shipped it right away to Germany to the correct address indicated in the order and after a few days, upon delivery, it was refused by the buyer and sent back to the sender.Fortunately, after more than a month the item was returned to my home intact in the same condition in which I had sent it. In the meantime the buyer had opened a dispute for item not received and Ebay ruled in his favor, charging my bank account the total amount he had paid (sale price + shipping costs).Everyone happy and satisfied? I’d say definitely NO.1) the buyer was fully refunded.2) Ebay charged me the fees for a transaction that was in fact canceled.3) As the seller, I am the only one who lost out since in the end I lost the amount of the fees + the shipping costs that I still had to cover. I ASK you, perhaps you can shed some light on this, but is it possible that the seller is always treated this way? Zero protection.....

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item shipped, refused upon delivery and dispute closed in favor of the buyer | Questions and answers among users | eBay Italy