A buyer won an auction and I regularly shipped the parcel via Poste Italiane, using a service with a tracking code. The shipment contained 50 33 rpm vinyl records, carefully packed, but the buyer later claimed to have received only 20 of them.The result was extremely damaging: in addition to losing the records I had shipped, I was also forced to fully refund the buyer. I tried to prove my good faith by also providing the shipping receipt with the weight of the parcel, an element that confirmed t...

When a buyer opens a dispute for an item not as described, the first thing to do is arrange the return within the time allowed by eBay, because that way the buyer is forced to return it, in turn within the allowed time or else loses everything, or to accept a partial refund if they agree to it.You file the appeal afterward, otherwise eBay refunds the buyer and waives the return because you did not provide the return label in time.

Item shipped, stolen and I had to refund the buyer | Questions and answers among users

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Item shipped, stolen and I had to refund the buyer | Questions and answers among users | eBay Italy